Q: What does the ResumeViper "two-stage" process do for my job search?

A successful career search involves two steps: getting your resume in the right hands, and successful follow up.

ResumeViper has designed a one-of-a-kind two step career marketing process that assists you with both career search steps.

The first stage in ResumeViper's approach gets your resume in the right hands by sending it to our database of employers that best match your industry and state preferences.

What makes ResumeViper unique are the extra measures we take to ensure the integrity and accuracy of our employer database. ResumeViper ensures maximum accuracy for your career search through measures such as:

• "Resumes By Invitation Only™" ensures that all employers are voluntary, active members of our service.
• Human-verified employers. New employers are pre-screened. Existing employers are continually verified and updated.

The second stage of the process is designed to assist you in following up with employers.

First, your resume and contact information is placed into a unique, online "agent" which is searchable by employers from ResumeViper and our sister sites.

Second, we track additional activity made by employers against your resume and profile, and report this to you as an "additional interest" statistic. You may then use your agent to "drill down" on these employers who have shown an additional interest in you.

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Q: What is "Resumes By Invitation Only™"?

"Resumes By Invitation Only™" refers to ResumeViper's policy of inviting Employers and Recruiters to join our service. We do this for a number of reasons:

• To ensure that only interested, actively hiring employers see your resume
• To protect against resume "spamming" - the act of sending a resume un-solicited.

"Resumes By Invitation Only™" is a ResumeViper exclusive.

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Q: What happens if an employer deletes or loses my e-mail distribution? Can they still access my resume?

Certainly. Employers have unlimited online access to Resume Agent, which allows them to search, sort, add to favorites and more.

There is even a download feature for employers to import your resume, cover letter, and contact information into whichever database or HR application they may be using.

All of these features are available to employers free of charge.

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Q: How much does all of this cost?

At ResumeViper, all services include the following:

• 2-stage Process. We first provide you with top-tier targeted resume distribution. Then your resume is stored in our agent databank, which gives your resume additional exposure, live statistics and interactive features.
• Protection from resume spamming - Prevents damage to career and reputation
• Invitation-Only Employers - Only active, interested employers receive your resume
• Human-verified database - Optimizes your career search
• Superior customer service - Toll-free, responsive and courteous free support
• Certified resume writers on staff - We understand how to market your skills for success - from entry to executive level

With all packages you get: one low price (never any hidden costs), all of the above features, toll-free customer service and our guarantee.

Click here to select a package that best meets your needs, or click here to try before you buy.

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Q: Will my transaction be secure?

Absolutely. ResumeViper uses SSL pages and certificates from Thawte, an industry leader in providing SSL keys and certificates for e-commerce.

All credit card information is deleted immediately after your payment is processed.

ResumeViper is also located in a secured hosting facility for extra security and reliable uptime.

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Q: What kind of guarantee do you offer, and how does it work?

We at ResumeViper believe you will obtain a positive result using our service. If at any time you are not completely satisfied with the result, ResumeViper offers a no-hassle guarantee.

While you are free to invoke the guarantee at any time, ResumeViper recommends that you wait at least 2 weeks to allow employers sufficient time to follow up with you.

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Q: Do you have Toll-Free customer service?

ResumeViper offers Toll-Free customer service as well as an online jobseeker feedback system and employer feedback system.

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Q: Why do some other sites promise higher numbers?

ResumeViper believes that having a quality database is the most important step towards career search success.

Merely having a high distribution count may seem appealing until you consider that with ResumeViper you get:

• 2-stage Process. We first provide you with top-tier targeted resume distribution. Then your resume is stored in our agent databank, which gives your resume additional exposure, live statistics and interactive features.
• "Resumes By Invitation Only". Our employers all voluntarily subscribe.
  This ResumeViper exclusive protects against the potential of resume spamming.
• The list of ACTIVE employers.
• Human-verified address, industry, and state selections. We remove from our active list all non-verified items.
• Employers who are held to the highest standards. Employers who do not comply with these standards are quickly removed from our database.
• Constantly Human-verified email-address and contact information. Non-verified items are removed from our active list.
• Accurate Employer counts. We never multiply count the same employer by industry.

In short, ResumeViper believes that all of these innovations are key to career search success!

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Q: How does your service compare to other resume distribution sites?

ResumeViper goes beyond just resume distribution by offering a 2-step solution to your career marketing needs:

• ResumeViper pioneered the usage of a human verified, Invitation Only Database. This ResumeViper exclusive increases positive responses and helps prevent resume spamming.
• ResumeViper revolutionized the industry through database-driven employer activity tracking. Gain useful insight into individual emloyers interest in you - then follow up easily with the online information we provide.

ResumeViper takes extra steps to ensure the quality and validity of our employer database. All employers are human verified, and contact information is continually monitored and updated.

Also, ResumeViper only serves employers who voluntarily join our service ("Resumes By Invitation Only"). This important feature protects your resume from being sent unsolicited.

All employers can access your resume online around the clock, even if the resume distribution email is lost or deleted.

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Q: But can't I just go with one of those "bargain" resume distribution sites?

You can, but you get what you pay for. Low priced sites typically will give you a bare bones, non-interactive distribution to an un-verified database. Also, no site in any price range offers Resumes By Invitation Only™, and many charge extra just to see a bare bones list of the companies that received your resume.

Only ResumeViper brings you:

• 2-stage Process. We first provide you with top-tier targeted resume distribution. Then your resume is stored in our agent databank, which gives your resume additional exposure, live statistics and interactive features.
• Protection from resume spamming - Prevents damage to career and reputation.
• Invitation-Only Employers - Only active, interested employers receive your resume.
• Human-verified database - Optimizes your career search.
• Additional activity statistic - Our resume databank records employer activity. Target your efforts to those who have shown additional interest in you!
• Superior customer service - Toll-free, responsive and courteous free support.
• Certified resume writers on staff - We understand how to best highlight your skills - from entry to executive level and in any industry.

All of these features are included in every order from ResumeViper. We also have a variety of packages to choose from.

With all packages you get: one low price (never any hidden costs), all of the above features, toll-free customer service and our guarantee.

Why compromise on your career search?

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Q: How can I be sure you won't "spam" my resume to employers who don't want to receive it?

ResumeViper does a number of things to ensure that your resume ONLY goes to employers who are interested in receiving your resume.

• "Resumes By Invitation Only" insures that every company in our database has voluntarily agreed to use our service.
• Our exclusive Human Verified database service assures you the highest percentage of active employers, with the most up-to-date contact information.

These services are included in every package for no additional cost.

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Q: I used another service and received lots of bounce-backs and auto-responders. Should I expect this?

No. Sites that do this are sending the e-mail with your e-mail address either CC'ed or as the return address. ResumeViper sends all e-mails with a ResumeViper.com return address. This has several benefits:

• Prevents clutter of your e-mail Inbox.
• Allows employers or e-mail administrators to set filters to easily route the e-mail (since they all come from the same e-mail address)
• Allows ResumeViper to process the returns to improve the accuracy of the database

This feature included in all packages at no additional cost.

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Q: Can I specifiy that my resume not be sent to certain companies, such as my current employer?

Yes. After the ViperMatch, you are allowed to browse and search that list and flag any companies that should not receive your resume.

Company De-selection is included with all packages at no additional cost.

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Q: Does it cost extra to see who received my resume? Do you have to mail me the list?

ResumeViper provides an online "agent" which gives you immediate and unlimited online access to all of the employers who have received your distribution. The agent provides you with phone numbers, e-mail addresses and the company description, as well as on online messaging system.

Since the database-driven agent is online immediately, there is no need to mail you a list. Plus, unlike a list, your agent is interactive. The agent tracks employer activity, and from that determines the "Additional Interest" statistic.

The "Additional Interest" statistic allows you to zero in on those employers who, in addition to receiving your resume, have accessed your resume through our databank.

The agent is included in all packages at no additional cost.

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Q: I specified a distribution to target a certain area, yet I am seeking employers who are located in other areas. Care to explain?

Many employers and recruiters are accepting resumes for locations across the United States, and have selected this option in ResumeViper. The recruiter has usually provided the company address of the location where he/she works (but not necessarily where the job is), which is the address you are referring to.

It is recommended that you follow up with these (and all) employers as part of a successful career search strategy.

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Q: How do I know if my resume was distributed?

From ResumeViper's left navigation bar, click "Existing Member" in the Jobseeker section of the bar. Login with your username and password (hint: you received this at your e-mail address when you created your account. If you have lost your password, you may click on the "lost password" link on the login screen).

After login, you will be on the Account Manager screen. The bottom-most section of this screen is titled "Resume Marketing Stats". The first sub-item underneath "Resume Marketing Stats" is titled "E-mails Sent". This value will either be the date of the distribution or "Pending", meaning your order has not yet been dispatched.

Orders are normally dispatched within 1 business day of placement. If you have any questions regarding the "Pending" status or other questions please feel free to e-mail or contact us Toll-Free.

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